Refund policy

Return & Refund Policy

At WestKiss, customer satisfaction is our priority. We strive to provide premium-quality human hair wigs and extensions. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

To qualify for a return:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, unwashed, and in their original condition.
  • The lace must not be cut.
  • Hair must not be dyed, bleached, permed, or chemically treated.
  • Products must include all original tags, packaging, gifts, and accessories.
  • Items showing signs of wear, styling, or alteration cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made wigs
  • Personalized products
  • Clearance or final sale items
  • Gift cards
  • Products that have been worn, washed, cut, or altered

How to Start a Return

To request a return:

  1. Contact our customer service team at support@westkiss.com within 30 days of receiving your order.
  2. Include:
    • Your order number
    • Reason for return
    • Photos (if applicable)
  3. Wait for return authorization before shipping your package.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received.
  • The product arrived damaged.
  • The item has a verified manufacturing defect.

We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

After we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days after inspection.
  • Shipping charges are non-refundable unless the return is due to our error.

Depending on your payment provider, additional processing time may apply before the refund appears in your account.

Exchanges

We gladly offer exchanges for eligible products.

Exchanges are available for:

  • Different cap size
  • Different length
  • Different texture
  • Different color (subject to availability)

Customers are responsible for any price difference and applicable shipping fees.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We'll work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

Custom or made-to-order products may not be canceled once production has begun.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank regarding processing times.

If you still need assistance, please contact our customer support team.