Terms of service

Terms of Service

Welcome to WestKiss. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

WestKiss is an online retailer specializing in premium human hair wigs, hair extensions, and related beauty products.

For customer support, please contact us at:

Email: westkisshairr@gmail.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (SAST)

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

We strive to display our products as accurately as possible. However:

  • Product colors may vary depending on your screen settings.
  • Hair texture, color, density, and length may vary slightly due to the nature of human hair products.
  • Product images are for illustration purposes and may differ slightly from the actual item.

We reserve the right to discontinue or modify products at any time without prior notice.

4. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

We reserve the right to correct pricing errors before processing an order.

5. Orders

Once you place an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.

If your order is canceled after payment, you will receive a full refund.

6. Payments

We accept secure online payments through approved payment providers.

Payment must be received in full before your order is processed.

We do not store your payment card information.

7. Shipping & Delivery

Delivery times are estimates only.

WestKiss is not responsible for delays caused by:

  • Courier services
  • Customs inspections
  • Weather conditions
  • Public holidays
  • Events beyond our reasonable control

Risk of loss passes to you once your order has been delivered to the shipping address provided.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

To be eligible for a return:

  • Items must be unused.
  • Lace must not be cut.
  • Hair must not be dyed, washed, bleached, or altered.
  • Returns must be requested within the applicable return period.

Certain products, including custom-made wigs and final sale items, are not eligible for return.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Videos
  • Website design
  • Text
  • Trademarks

is owned by or licensed to WestKiss and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

10. User Accounts

If you create an account, you are responsible for:

  • Keeping your login credentials confidential.
  • Maintaining the security of your account.
  • All activities conducted under your account.

Notify us immediately if you suspect unauthorized access to your account.

11. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software or viruses.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with website functionality.
  • Copy or scrape website content without permission.
  • Engage in fraudulent transactions.

12. Promotions & Discounts

Promotional offers:

  • Cannot be exchanged for cash.
  • May not be combined unless expressly stated.
  • Are subject to expiry dates and availability.

We reserve the right to modify or withdraw promotions at any time.

13. Limitation of Liability

To the fullest extent permitted by law, WestKiss shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website.
  • Purchase or use of our products.
  • Delivery delays.
  • Website interruptions.
  • Technical issues.

Nothing in these Terms excludes or limits any rights you have under applicable consumer protection laws.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of those websites.

16. Force Majeure

We shall not be liable for delays or failure to perform our obligations due to events beyond our reasonable control, including:

  • Natural disasters
  • Power outages
  • Internet failures
  • Government actions
  • Strikes
  • Pandemics
  • Civil unrest

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon publication on this website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.